AiPRL Assist ("we", "us", "our") is committed to protecting the privacy of our users ("you", "your"). This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use our services.

Please read this policy carefully to understand our views and practices regarding your personal data.This document includes sections dedicated to U.S. consumers, specifically those residing in California, and Brazilian users, outlining their respective privacy rights.

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Owner and Data Controller
AiPRL Assist LLC
525 N Tryon
Charlotte, NC 28202
Owner Contact
Email: support@aiprlassist.com

Types of Data Collected

We collect various types of personal data to provide and improve our services, including:
Identifiers: Email address, first name, last name, phone number.

Payment Information: Credit card details, billing information.

Usage Data: Information automatically collected when using our services, such as IP address, browser type, and usage patterns.

Data Communicated

While Using the Service: Any information you provide during interactions with our services.

Various Types of Data: Additional data as specified in specific sections of this Privacy Policy.

Detailed explanations of each type of personal data collected are provided in the dedicated sections of this Privacy Policy or through specific notices displayed prior to data collection. Personal Data may be provided freely by you or collected automatically when you use our services. Unless specified otherwise, all data requested by AiPRL Assist is mandatory, and failure to provide such data may prevent us from offering certain services. In cases where data is not mandatory, you may choose not to provide it without affecting the availability or functionality of the service.If you are unsure about which personal data is mandatory, please contact us using the information provided in the "Owner and Data Controller" section.We use cookies and other tracking technologies to enhance your experience and provide the services you request. For more details, refer to our Cookie Policy.You are responsible for any third-party personal data obtained, published, or shared through our services and must ensure you have the third party's consent to provide such data to us.Mode and Place of Processing the DataMethods of ProcessingWe implement appropriate security measures to prevent unauthorized access, disclosure, modification, or destruction of your personal data. Data processing is conducted using computers and IT-enabled tools, following organizational procedures and modes strictly related to the purposes outlined in this Privacy Policy.In addition to AiPRL Assist, your data may be accessible to certain personnel involved in operations, such as administration, sales, marketing, legal, and system administration. We may also engage external parties (e.g., third-party technical service providers, hosting providers, IT companies, communication agencies) as Data Processors under strict confidentiality agreements. An updated list of these parties can be requested from us at any time.Legal Basis of ProcessingWe may process your personal data under the following legal bases:Consent: You have given explicit consent for one or more specific purposes.Contractual Necessity: Processing is necessary for the performance of a contract with you or to take steps before entering into a contract.Legal Obligation: Processing is required to comply with a legal obligation.Public Interest or Official Authority: Processing is related to a task carried out in the public interest or in the exercise of official authority.Legitimate Interests: Processing is necessary for the purposes of our legitimate interests or those of a third party, provided your rights do not override these interests.If you have questions about the specific legal basis for our processing activities, please contact us using the details provided in the "Owner and Data Controller" section.Place of ProcessingYour data is processed at our offices in North Carolina and any other locations where the parties involved in processing are situated. Depending on your location, data transfers may involve transferring your data to a country other than your own. For more information about the processing locations of transferred data, refer to the relevant sections of this Privacy Policy or contact us directly.You have the right to know the legal basis for any data transfers outside the United States and the security measures we implement to safeguard your data. For more details, please refer to the relevant sections of this document or reach out to us using the contact information provided below.Retention TimeWe retain your personal data only for as long as necessary to fulfill the purposes for which it was collected. Specifically:Contractual Purposes: Personal data collected for the performance of a contract between you and AiPRL Assist will be retained until the contract is fully performed.Legitimate Interests: Personal data collected for our legitimate interests will be retained as long as needed to achieve those purposes.Consent-Based Processing: If you have given consent for certain data processing activities, we may retain your data until you withdraw your consent.Legal Obligations: We may be required to retain your data for longer periods to comply with legal obligations or respond to legal requests.Once the retention period expires, your personal data will be deleted. Consequently, rights such as access, erasure, rectification, and data portability cannot be exercised after the retention period has ended.The Purposes of ProcessingWe process your data for the following purposes:Providing and Improving Services: To deliver our AI retail assistant services effectively.Compliance: To comply with legal obligations and respond to enforcement requests.Protection: To protect our rights and interests, as well as those of our users and third parties.Fraud Detection: To detect and prevent malicious or fraudulent activities.Additional Purposes: Including access to third-party accounts, analytics, contacting users, handling payments, hosting and backend infrastructure, remarketing and behavioral targeting, advertising, registration and authentication, tag management, and interaction with live chat platforms.For detailed information about the personal data used for each purpose, please refer to the section “Detailed Information on the Processing of Personal Data.”Communication and ConsentBy providing your contact information and agreeing to this Privacy Policy, you expressly consent to receiving communications from us via text message, email, or phone regarding your account, transactions, promotions, and service-related updates. By providing your contact information and agreeing to this Privacy Policy, you expressly consent to receiving communications from us via text message, email, or phone regarding your account, transactions, promotions, and service-related updates. This may include messages sent using automated dialing systems or prerecorded messages where applicable and permitted by law. You agree to receive multiple messages per week, and standard message and data rates may apply.Opting OutYou may opt out of promotional communications at any time by replying "STOP" to texts, clicking "unsubscribe" in emails, or informing us during calls.Service-Related MessagesEssential messages related to your account and transactions may still be sent, even if you opt out of marketing messages.Consent to Automated MessagesSome communications may be sent using automated dialing systems or prerecorded messages where applicable and permitted by law.Google API Services User Data PolicyOur application complies with the Google API Services User Data Policy, including the Limited Use requirements. We prioritize the protection of user data and have implemented measures to ensure compliance with this policy. We only use user data for the purposes outlined in this Privacy Policy and do not share or sell user data to third parties.By using our application, you acknowledge and agree to our compliance with the Google API Services User Data Policy.Specific Google Services Used:Google Sheets: Allows you to retrieve and update your spreadsheets.Google Calendar: Reads your calendar events to prevent overbooking and adds events when customers book appointments.Dialogflow: Enables automated customer service by detecting user intents.Any use and transfer of information received from Google APIs to other applications will adhere to the Google API Services User Data Policy, including the Limited Use requirements.Facebook Permissions Requested by This ApplicationOur application may request certain permissions from Facebook to perform actions with your Facebook account and retrieve information, including personal data. These permissions enable our application to connect with your Facebook account provided by Facebook Inc.Permissions Requested:Basic Information: Access to your Facebook ID, name, profile picture, gender, locale, and, if available, your friends list.About Me: Access to the 'About Me' section of your profile.Business Management API: Read and write access via the Business Management API.Contact Email: Access to your contact email address.Instagram Basic: Read access to your Instagram account profile information and media.Instagram Manage Comments: Create, delete, and hide comments on your behalf, and interact with public media and comments.Manage Pages: Retrieve access tokens for Pages and Applications you administer.Managing Page Advertisements: Manage advertisements associated with your Pages.Page Messaging: Send and receive messages through a Facebook Page.Pages Manage Engagement: Create, edit, and delete comments on your Page.Pages Manage Metadata: Subscribe to and receive webhooks about activity on your Page, and update Page settings.Pages Manage Posts: Create, edit, and delete posts on your Page.Pages Read Engagement: Access content posted by the Page, follower data, profile pictures, metadata, and insights.Pages User Locale: Access your locale through the connected Page.Pages User Timezone: Access your time zone through the connected Page.Show List of Managed Pages: Access to display the list of Pages you manage.For more information about these permissions, refer to the Facebook Permissions Documentation and the Facebook Privacy Policy.Detailed Information on the Processing of Personal DataPersonal Data is collected for the following purposes and using the following services:Access to Third-Party Accounts: Integration with services like Google and Facebook.Advertising: Displaying relevant ads to users.Analytics: Monitoring and analyzing usage patterns to improve services.Contacting the User: Communicating updates, support, and promotional materials.Handling Payments: Processing transactions securely.Hosting and Backend Infrastructure: Maintaining the technical framework of our services.Interaction with Live Chat Platforms: Providing real-time support and assistance.Registration and Authentication: Managing user accounts and access.Remarketing and Behavioral Targeting: Re-engaging users based on their interactions.Tag Management: Managing website tags for tracking and analytics.The Rights of UsersYou have certain rights regarding your personal data processed by AiPRL Assist. These rights include:Withdraw Consent: You can withdraw your consent for data processing at any time.Object to Processing: You can object to the processing of your data under specific circumstances.Access Your Data: You can request access to your personal data and obtain a copy.Verify and Seek Rectification: You can verify the accuracy of your data and request corrections.Restrict Processing: You can request the restriction of data processing under certain conditions.Erase Data: You can request the deletion of your personal data, subject to legal exceptions.Data Portability: You can receive your data in a structured, commonly used, and machine-readable format and request its transfer to another controller.Lodge a Complaint: You have the right to file a complaint with your competent data protection authority.Details About the Right to Object to ProcessingIf your personal data is processed for public interest, official authority, or our legitimate interests, you may object to such processing by providing a reason related to your particular situation. Additionally, you can object to the processing of your data for direct marketing purposes at any time without providing justification.For more information on whether your data is processed for direct marketing purposes, refer to the relevant sections of this Privacy Policy.How to Exercise These RightsTo exercise your rights, please contact us using the details provided in the "Owner and Data Controller" section. Your requests can be made free of charge and will be addressed as promptly as possible, typically within one month.Cookie PolicyAiPRL Assist uses cookies and other tracking technologies to enhance your experience and provide the services you request. For detailed information on how we use cookies, please refer to our Cookie Policy.Additional Information About Data Collection and ProcessingLegal ActionYour personal data may be used for legal purposes, including in court or in the stages leading to potential legal action arising from improper use of our services. You acknowledge that we may be required to disclose personal data upon request by public authorities.Additional Information About Your Personal DataIn addition to the information contained in this Privacy Policy, our application may provide you with additional contextual information regarding specific services or the collection and processing of personal data upon your request.System Logs and MaintenanceFor operational and maintenance purposes, AiPRL Assist and any third-party services we use may collect system logs that record interactions with our application. This includes personal data such as your IP address.Data Shared with Third-Party ToolsOur application does not automatically share your data with third-party tools without your consent. You have full control over the data you choose to share with third-party tools. For instance, if you integrate our platform with AI models or other external systems via APIs, you are responsible for managing the data shared.Information Not Contained in This PolicyFor more details about the collection or processing of your personal data, you can contact us at any time using the information provided in the "Owner and Data Controller" section.Do “Do Not Track” RequestsOur application does not support “Do Not Track” (DNT) requests. To determine whether any third-party services we use honor DNT requests, please review their respective privacy policies.Changes to This Privacy PolicyAiPRL Assist reserves the right to modify this Privacy Policy at any time. Changes will be effective immediately upon posting on this page. We may notify you of significant changes through our application or via email, where technically and legally feasible. It is strongly recommended to review this Privacy Policy regularly to stay informed about how we are protecting your information.If changes affect processing activities based on your consent, we will seek new consent where required.Last Updated: January 24, 2025Information for Californian ConsumersThis section supplements the information in the rest of the Privacy Policy and applies specifically to consumers residing in California, USA, in accordance with the California Consumer Privacy Act of 2018 (CCPA).Categories of Personal Information Collected, Disclosed, or SoldWe have collected, disclosed, or sold the following categories of personal information:Identifiers: Such as your name, email address, phone number.Commercial Information: Transaction details and purchase history.Internet or Other Electronic Network Activity Information: Browsing history, search history, and interactions with our services.Inferred Information: Insights derived from your data, such as preferences and interests.We will not collect additional categories of personal information without notifying you.Sources of Personal InformationWe collect personal information directly from you when you provide it through forms or interactions with our services. Additionally, we may collect information indirectly as you navigate our application, and from third parties that assist us in providing our services.Use and Sharing of Personal InformationWe may disclose your personal information to third parties for business purposes under written agreements that require confidentiality and restrict use to the purposes necessary for the performance of the agreement. We may also disclose your information to third parties when you explicitly authorize us to do so to provide our services.Sale of Personal InformationFor our purposes, a "sale" involves selling, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating your personal information to another business or third party for monetary or other valuable consideration. This includes activities like running ads, performing statistical analyses, or using social network plugins.Your Right to Opt-Out of the Sale of Personal InformationYou have the right to opt-out of the sale of your personal information. To exercise this right, please contact us using the details provided below.Instructions to Opt-OutIf you wish to opt-out of the sale of your personal information or want more information, contact us using the details provided in this Privacy Policy.Purposes of Using Personal InformationWe use your personal information to operate and improve our services ("business purposes") and for other purposes such as commercial activities, compliance with laws, and protecting our rights.We will not use your personal information for unrelated purposes without notifying you.Your California Privacy Rights and How to Exercise ThemRight to Know and Data PortabilityYou have the right to request disclosure of:The categories and sources of personal information we collect about you.The purposes for which we use your information.The categories of third parties with whom we share your information.If applicable, we will provide lists of personal information categories sold or disclosed for business purposes in the past 12 months.If you request electronically, the information will be provided in a portable format.Right to Request Deletion of Personal InformationYou can request the deletion of your personal information, subject to legal exceptions (e.g., data needed to identify and correct errors, detect security incidents, exercise rights, etc.).If no legal exception applies, we will delete your personal information and instruct our service providers to do the same.How to Exercise Your RightsSubmit your verifiable request by contacting us using the details provided below. To verify your identity, provide sufficient information to confirm you are the individual whose data we hold. We will respond within 45 days of receiving your request, with a possible extension to 90 days if necessary.We do not charge a fee to process your request unless it is unfounded or excessive.Information for Users Residing in BrazilThis section supplements the information in the rest of the Privacy Policy and applies specifically to users residing in Brazil, in accordance with the Lei Geral de Proteção de Dados (LGPD).Legal Bases for Processing Personal InformationWe process your personal information only if we have a legal basis, which includes:Consent: Your explicit consent for specific processing activities.Legal or Regulatory Obligation: Compliance with legal requirements.Public Policy or Contractual Execution: Carrying out public policies or contractual obligations.Research Purposes: Studies conducted by research entities, preferably with anonymized data.Judicial, Administrative, or Arbitration Procedures: Exercising our rights in legal proceedings.Protection of Vital Interests: Safeguarding your or a third party's life or physical safety.Health Protection: Processing by health entities or professionals.Legitimate Interests: Our legitimate interests, provided they do not override your fundamental rights.Credit Protection: Protecting against credit risks.For more details on legal bases, contact us using the information provided below.Categories of Personal Information ProcessedRefer to the “Detailed Information on the Processing of Personal Data” section for specifics on the categories of personal information we process.Purposes for Processing Personal InformationFor detailed reasons why we process your personal information, please refer to the “Detailed Information on the Processing of Personal Data” and “The Purposes of Processing” sections.Your Brazilian Privacy Rights and How to Exercise ThemYour Brazilian Privacy RightsYou have the right to:Confirm the existence of processing activities on your personal information.Access your personal information.Rectify incomplete, inaccurate, or outdated personal information.Anonymize, block, or delete unnecessary or excessive personal information.Information on providing or denying consent and the consequences.Information about third parties with whom we share your personal information.Portability of your personal information to another service provider.Deletion of your personal information processed based on your consent, unless exceptions apply.Revoke your consent at any time.Lodge a complaint with the National Data Protection Authority (ANPD) or consumer protection bodies.Oppose processing activities not compliant with the law.Request clear information on automated decision-making criteria and procedures.Request review of decisions made solely on automated processing affecting your interests.Exercising these rights will not result in discrimination or any form of detriment.How to File Your RequestSubmit your request free of charge at any time by contacting us using the details provided below or through your legal representative.How and When We Will RespondWe aim to respond promptly to your requests. If we cannot comply immediately, we will inform you of the reasons and the expected timeline. For access or processing confirmation requests, specify if you prefer electronic or printed responses and whether you require an immediate simplified response or a complete disclosure within 15 days.For rectification, deletion, anonymization, or blocking requests, we will communicate with third parties holding your data to ensure compliance, unless it is proven impossible or excessively burdensome.Transfer of Personal Information Outside of BrazilWe may transfer your personal information outside of Brazil under the following circumstances:Necessary for international legal cooperation between public authorities.To protect your life or physical safety or that of a third party.Authorized by the ANPD.As part of an international cooperation agreement.Necessary for executing public policies or legal attributions of public service.Required for compliance with legal obligations, contract execution, or the regular exercise of rights in legal proceedings.Contact InformationIf you have any questions or need to exercise your privacy rights, please contact us at:AiPRL Assist LLC123 Innovation DriveRaleigh, North Carolina 27601, USAEmail: support@aiprlassist.comPhone: (555) 123-4567Cookie PolicyAiPRL Assist uses cookies and similar tracking technologies to enhance your experience and provide the services you request. Cookies are small data files stored on your device that help us recognize your device and remember certain information about your preferences or actions over time.Types of Cookies We Use:Essential Cookies: Necessary for the operation of our services.Performance Cookies: Collect information about how you use our services to improve functionality.Functional Cookies: Remember your preferences and settings.Advertising Cookies: Used to deliver relevant advertisements and measure their effectiveness.Managing Cookies:You can control and manage cookies through your browser settings. However, disabling cookies may affect the functionality of our services.For more detailed information about our use of cookies and how to manage them, please refer to our comprehensive Cookie Policy.